REFUNDS & EXCHANGES
Refund Policy ———
PERISHABLE – Live Maggots / Dead Maggots / Pinkies / Worms & Casters
We are very proud of the quality of the baits we provide. If for whatever reason you are not entirely satisfied please contact us within 24 hours of receiving your order. If any Maggot, Pinkie, Caster or worm is ordered by mistake and has been dispatched before notifying us, this unfortunately will be NON returnable/refundable.
PLEASE NOTE;
At Catchy Bait we only post both LIVE & DEAD Products. If you have any problems with your order then please get in touch via email catchybait@outlook.com
Casters will arrive in vacuum packs and will last between 4 – 6 weeks if unopened and stored correctly. Please note that because of the vacuum packing process these casters are now dead. They will not change colour than what they already are. Please make sure to submerge in water before use and keep away from direct sunlight.
It is down to the customer to ensure the bait is handled and stored correctly, Catchy bait will take no responsibly for any mistakes made. However if you would like to know the best way to store the bait correctly please contact us on catchybait@outlook.com or watch our YouTube videos on our website.
- CASTER VIDEO – https://youtu.be/trmzjEtSC7E
- DEAD MAGGOT VIDEO – https://youtu.be/URoFjGBHgeA
HERE TO HELP –
As a keen angler myself i know that quality bait plays a very important role in any fishing situation. If for any reason you are not happy with the bait you have ordered, please don’t hesitate to email me on catchybait@outlook.com
Catchy Bait is solely run by myself so when it comes to handling complaints i can assure you that i will always come to a fair and reasonable solution to any problem which my occur. I have a great online reputation for understanding customer needs and what is to be expected so if you ever have a problem please don’t hesitate to contact me directly.